RETURN POLICY
Customers are able to return new, unused items fulfilled by PersonalJewel within 60 days of the delivery date. Please note that on all returned orders of personalised items there is a 50% restocking fee.
Cancellation Policy
Customers can cancel their purchases. Please note that cancellations made after 24 hours from the order date are subject to a 50% restocking fee.
PersonalJewel reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published on this page. If you have any inquiries regarding this or any of our other policies, please Contact our Customer Service.
Return and Refund Policy
Chain Size is Incorrect
If your chain length is incorrect by mistake, we will gladly send you a new chain which can easily be replaced with a set of pliers.
If you ordered the wrong chain length, you can purchase a new chain. Our Customer Service will be more than happy to provide you the information on how to order a new one.
Ring Size Incorrect
If you ordered a ring with the wrong size we can resize it for you, in this case please contact Customer Service.
I received a damaged item
If you have received a damaged item, please contact Customer Service with a clear photo of the damaged item so that we can examine the issues and prevent further occurrences.
Once the picture is received, we will work in order to find a suitable solution for your case.
Not Satisfied with Your Purchase
If you are not satisfied with your purchase, please contact our customer service and send us a picture of the purchased item.
