DELIVERY
SHIPPING AND DELIVERY:
Which shipping methods do you offer?
We offer free standard shipping with tracking number and insurance.
When will I receive my order?
Please note that the time frames mentioned below for delivery include production time as well. It usually takes two to four weeks for your order to arrive, this estimate applies to most of the orders, but there may be short delays during peak seasons (for example, Christmas) or due to bad weather conditions.
If, for any reason, your order has not been arrived within the time schedule, you should contact our Customer Service as soon as possible in order to assist you.
Address Information
Please note that it is the customer's responsibility to provide us with a correct and complete delivery address. If your delivery address is different from your billing address, please specify accordingly during the order completion.
Shipping Notification
When your order ships, you will receive an email notification stating all your shipping details. This email will notify you with the shipping dates of your order plus any other relevant information.
You may also check the status of your order online by logging into the Track My Order page with your Order ID and Email.
Delivery dates are based on business days and they do not include weekends and holidays. Please note that special orders may have a longer processing and manufacturing time schedule.
Changing Your Address
If you would like to change your address before your order is shipped, please Contact us within 24 hours and we will update the address.
I placed an order but I want to change it, what can I do?
If you have already placed your order but you made a mistake with the product selection or you want to change the personalization details, please contact our Customer Service within 24 hours.
We will be able to update your order with no additional cost.
What if my order is shipped to incorrect address?
It is the customer's responsibility to provide us with a correct and complete delivery address. However if the address provided is wrong, a new item can be sent with a 50% Restocking Fee. Before you make a new order we suggest that you contact the local post office and ask them if they can reroute your order to the correct address.
